Job Description

Total Agent(s) Needed: 1 Type of Account/Industry: Other Target Start Date: ASAP Workplace: Onsite Schedule: Morning Shift - Time to be announced Type of Employment: Full time (40 hours per week) Perks of working at Telework PH: - Starting Basic Salary of 45k (probationary) 2K allowance (non-negotiable) - then 50k regular rate (6 months later)* - 5% incentive for every completed/delivered project* - Government mandated benefits - OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay - Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused* - Life Accident Protection Plan under Sunlife with Tendopay, after 3 months of tenure* - HMO upon regularization* - Annual Salary Increase* About the Role We’re looking for a Client Success & Onboarding Manager to join our GHL POD team. You’ll be the main point of contact for clients after onboarding with Sales, ensuring they have a smooth experience, timely updates, and successful project outcomes with our GHL Specialists. This is not a team leader role—it’s a client-facing position focused on communication, relationship-building, and ensuring delivery excellence. Responsibilities: Manage client onboarding to the HighLevel (GHL) platform. Serve as the primary contact for client updates, calls, and support. Coordinate with internal GHL Specialists to ensure projects are delivered on time and meet expectations. Provide regular progress reports and flag any risks or delays. Build strong client relationships that lead to satisfaction and retention. Share best practices to help clients maximize GHL for business growth. Requirements: - 1+ year experience in client success, account management, or onboarding (preferably SaaS, digital marketing, or agency). - Prior experience with HighLevel (GHL) required. - Excellent client communication skills (verbal & written). - Strong organizational and problem-solving ability. - Comfortable leading client calls via Zoom or Google Meet. - Bachelor’s degree in Business, Marketing, Management, or related field preferred. Process: 1. Apply to this job. 2. If qualified or shortlisted, you will receive an assessment link from the recruitment team 3. Initial Interview. 4. Final Interview 5. Job offer/Contract will be sent. *Terms and conditions apply.

Skills

• Customer Relationship Management (CRM) - 2 years
• CRM Software - 3 years
• CRM Integration and Management - 2 years
• Communication Skills - 5 years