Job Description

Total Agent(s) Needed: 3 Type of Account/Industry: E-commerce Target Start Date: Wednesday, January 22, 2025 or later Workplace: On-site or Office based only Schedule: Depending on what you will be assigned, can be AM/Mid/GY Type of Employment: Full time (8hrs/day 5x/week) Perks of working at Telework PH: - Basic salary of 25K-30K (depending on experience) + 2K allowance (non-negotiable) - Bonus and Incentives depending on Performance* - Government mandated benefits - OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay - Paid Leaves every month which are convertible to cash, after 1 year of service if unused* - Free Life Accident Protection Plan under Sunlife with Tendopay* - HMO upon regularization* - Annual Salary Increase* - Relocation assistance will be provided to those who are residing outside the office vicinity and willing to work on-site; 1 month lodge and groceries.* Main Responsibility: - Handle all inquiries or assist customers via live chat, and/or email, by providing billing support, resolve payment issues, resolve submission form errors, address or shipping updates, imaging issues, and order status inquiries to new and returning customers. Requirements and Qualifications: 1. Excellent English communication skills, verbal and written. 2. Minimum of 2 years experience in customer support roles within the BPO industry. 3. Prior experience with eBay is a huge advantage. 4. Effective problem-solving skills and organizational skills 5. Highly trainable and adaptable. 6. Flexible in schedule changes. 7. Punctual or with good attendance record. 8. Can work on-site 9. Can start immediately Process: 1. Apply to this Job. 2. If qualified, you will receive an assessment link from the recruitment team. 3. Initial Interview. 4. Final interview with Client and live email exam. 5. Job offer/Contract will be sent. *Terms and Conditions Apply

Skills

• Customer Support - 2 years
• E-commerce Platforms - 1 year
• eBay - 1 year
• Chat Support - 1 year
• Communication Skills
• Problem Solving Skills

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